Well at last I am pleased to report that after 3 weeks without the Internet I finaly have the Internet back- Not from Pipex though – oh no – Still others in my situation are without Internet thanks to the poor service from Pipex.

I am now with another supplier who quite refreshingly did as promised, connected me on the day they said, provided the equipment as promised, delivered when they said they would with no fuss.

Unfortunately after my last post on Pipex and how utterly poor they are my Internet saga continued to an almost unbelievable level.

I phoned for another update. Enjoying the 40 minute listen to music with an interruption of a lady saying “how important the call was” every 2 seconds I finally got through to someone.

Same procedure – it would appear that they do not take notes. Didn’t know of the issues I had been having for the previous 3 weeks. After going through it again they finally informed me that Pipex had no update on when the connection was going be back again. This time I kindly got offered a dial up connection to use.

“This will take up to three hours to go live” the guy said.

Well this was better than nothing – knowing I was moving providers in only a few days now. I waited and waited and tried the connection provided. Nothing.

Phoned Pipex again stating that the dial up was not even working. After another 20+ minute wait at my expense I got through to the technical support (if you can call it in any way technical or supportive) This time the guy I spoke with actually seemed to know what he was doing.

“Oh, the previous person did not do it correctly” he said.

“Well I am really not surprised” I responded. “the company you work for is a joke”

” I do not blame you for requesting your MAC code” he said.

Sure enough the dial up connection did work. This is what I used up until yesterday when my other connection went live.

In the mean time, my friend in the same situation stated that Pipex had taken £200 from his account without authorisation for requesting – yes only requesting the MAC code.

As this gentleman writes in a brilliant article regarding Pipex and how totally incompetent they are,

Well worth a read:

http://www.deanmarshall.co.uk/content/view/93/103/

I would like to officially say how sorry I am to all those many people I have recommended Pipex Internet to use as their service provider. Get away if you can – is my personal recommendation

Rumour has it that they are moving people over to Tiscali lines since the takeover. This is going to spell a similar disaster for all those concerned.

I am so glad I have left them now. Still no call from the managers, still no email response and people still have no connection with Pipex.

I look forward to Pipex trying to take the cancellation charge from me.