The saga with Pipex internet continues. As you may have read on my previous post, Pipex has had a fault with my internet for over 2 weeks and 3 days.
Each time I phone Pipex (after holding at my cost for 25+ minutes) I am basically fobbed off.
Last time I called I was promised that the situation would be resolved within 2 days. I was also promised a call back from a manager to discuss compensation. As you can imagine, I was totally shocked to not receive any call from Pipex yesterday either for an update or from a manager to discuss compensation. Even more surprisingly my internet is still not back on.
I called Pipex and they stated that firstly my line had been cancelled. After a few minutes the guy realised that it had not been cancelled and tried going through all the fault finding with my router. Getting quite frustrated I asked him to read the notes on the screen. After several minutes he advised that an engineer had visited the exchange but could not resolve the fault. There was no further update as to when this would be solved. He offered me a dial up connection service – great after 2 weeks and 3 days.
He took my mobile number once again so that I could “be updated” which is a joke in itself. I asked why a manager had not called back.
“I can only apologise” he said.
Same old story. No one at Pipex gives a damn about their customers. He said he would request a technician give me a call back to let me know what is going on.
“to your ADSL number?” he asked.
“no, my mobile number” I added.
“Well can I take the number?”He said
Bemused I informed him that he has my mobile number from, not only taking it a few moments before, but from all the previous times I called.
“I’m sorry but you will need to give this to me again” he said.
So it would now appear that Pipex do not even listen to their customers when they call or make the relevant notes.
So now once again I am left with no internet, no word of when it will be sorted and certainly no chance of any customer care.
Bring on next week when I change to another supplier. Whatever you do – do not go with Pipex. They are the the most useless, unhelpful company I have ever had the misfortune to deal with.
I know exactly what you mean i took out a contract with them for 12 months, and throughout the whole time I had limited connectivity, and none what so ever for the last 3 months. I continually called to get it fixed and nothing was done. they never even bothered to take the money out of my account, and harrassed me throughout the last few months claiming i wasn’t paying. I eventually let the contract run out, and they would only offer me £40 compensation. I would never go back to the company again.
I use to be a customer with Homecall, superb customer service, never a problem. Then they got taken over by Pipex, what a difference! poor service, both internet and on the phone.
I migrated to Talk Talk, even though their help desk was offshore, I found them much more helpful.
My troubles with Pipex came after migrating. I cancelled my direct debit, leaving Talk Talk to cancel all services including broadband. Seems that Pipex wont cancel broadband directly but will cancel the line. So after the transition and unbeknown to me, the broadband carried on with Pipex.
I found this out when my next bill came in from Pipex, I called them explaining that the services had been cancelled. Despite this they carried on, without success, trying to take money out of my account. They then resorted to non stop automated phone calls demanding money from me.
Having talked to Pipex’s accounts department about this, they agreed to stop the calls as I owed them no more money. This seemed to work for a week or so.
The calls started up again. I called Pipex customer services numerous times and eventually I got an assurance that the calls would stop. Did they! No!
All this time, Talk Talk were very supportive and indeed gave me a discount on their service as as they said, the transition should have been seemless.
Eventually Pipex stopped after I threatened them with legal action. I even managed to obtain a small refund from them.
Would I use Pipex again, would I recomend them to friends? NEVER
You’re right. This company is the absolute PITS! Last year, my son contacted them to ask about setting up a bradband account. They checked the telephone line and said that it couldn’t be done because the phone line wasn’t in his name (They were right. It’s in MY name).
Then we received a letter from them saying that the account had been activated.
I tried to phone them but all you get is a machine which asks you to enter your phone number. I did so and was told ‘we do not recognise the number you have entered…and the call was disconnected. Of course they don’t recognise the number…. we don’t have an account with them!. So I emailed them to put them straight. Nothing for months. No correspondence at all. Now, several months later, we have received a ltter from a credit company saying that legal proceedings will be taken because we owe them £250!!! The creditr company says I should contact Pipex. It’s impossible to contact Pipex unless you have an account with them. Catch 22. Any help out there please ?
I have had the same problems on and off for 2 years now with pipex I was without broadband for 2 weeks and they should have charged me 5p per minute to call there customer services which took up to 40 mins to get through but charged me 15p instead so my call charges to there customer services for a month totalled £35 pound which they evenutally credited me £30 pounds they then started charging recently an extra 1 pound for credit card payments but i pay by direct debit so phoned them again but the staff are not bothered as they are being made redundant because pipex has been taken over by tiscali and if you phone after 5pm you will get a foreign call centre which you will find very hard to communicate with, other problems i have had over the last 2 years have been constant problems with charges it also took 9 months to set up a direct debit. I would suggest to all pipex customers to keep a written copy of who you speak to and the times you speak to them and the length of the call also keep a printed copy of all your statements which you can get from my pipex, dont bother emailing them they do not reply.
you guys are rightpipex totaly suck i just wish we could be heard by more people before they enter contracts with this muppet company.come back aol all is forgiven lol……..
ALL THOSE NOT WITH PIPEX – DON’T GO THERE!
WHAT A POOR EXCUSE FOR A COMPANY.
I PAY MY BILL MONTHLY AND RECEIVE THE BILL THROUGH THE POST AROUND THE 27TH OF EACH MONTH. YET I RECEIVE CONSTANT RECORDED MESSAGES FROM 18TH OF EACH MONTH (THEIR BILLING DATE) SAYING THERE IS AN OVERDUE AMOUNT ON MY ACCOUNT AND MANY LETTERS REGARDING THE SAME. HOW CAN THERE BE AN OVERDUE AMOUNT BEFORE I RECEIVE MY BILL???
I HAVE HAD MY SERVICE SUSPENDED BECAUSE OF IT – MORE THAN ONCE. AND THE LATEST BILL, ALTHOUGH I SENT PAYMENT TO THE ADDRESS GIVEN TO ME BY PIPEX ON 28TH APRIL, FIRST CLASS, I HAVE NO SERVICE AND CAN’T GET IT PUT BACK ON BECAUSE THE ADDRESS I SENT PAYMENT TO IS NO LONGER IN USE BY PIPEX. THEY FORGOT TO MENTION THIS TO CUSTOMERS. THEY HAVE NOW CLASSED MY PAYMENT SENT TO THEM AS MISSING AND IF I WOULD PAY AGAIN BY CREDIT/DEBIT CARD, MY SERVICE CAN BE RESTORED. AS FOR THE MISSING PAYMENT – THAT’S MY PROBLEM AS FAR AS THEY ARE CONCERNED.
THEY HAVE RECENTLY MOVED THEIR CUSTOMER SERVICES TO THE PHILLIPINES AND THEIR CREDIT CONTROL TO LITHUANIA. ARE THERE NO UK COMPANIES LEFT WITH UK CALL CENTRES???
I HAVE HAD PLENTY OF CONTACT WITH THEM AND THE AGENTS ARE PROGRAMMED – LIKE ROBOTS. ALL THEY CAN DO IS APPOLOGISE BUT NOT RESOLVE YOUR PROBLEM. THEY WON’T LET YOU SPEAK TO A MANAGER OR ANYONE IN AUTHORITY. THERE IS NO CONTACT NUMBER IN UK WHATSOEVER. ALL TELEPHONE NUMBERS ARE DIRECTED TO EITHER THE PHILLIPINES OR LITHUANIA.
TRUST ME DON’T EVEN THINK OF JOINING PIPEX. IF YOU DO, DON’T SAY YOU WERN’T WARNED!
I have been a Pipex “customer” for 8 years. Pipex was once the best ISP in the land with its own cabling and infrastructure. Now it is owned by Tiscali it is RUBBISH. They change settings of servers without telling you, forcing you to call them to resolve the problem… email won’t help, operators are “encouraged” not to answer questions and give out the premium rate call number… I have this documented from one of their call centre staff.
I will be moving soon, but I expect most companies are the same.
I too have been a Pipex customer since they started up and up untill last year they had been great and there broadband was super reliable. From reading your blog I now find that I am a Tiscali customer, an ISP I have always avoided. I still have five months to run on my contract (I moved house last October). So I am now paying £24 a month for a sub standard service. I wonder what the legal position is? I certainly won’t be with Pipex in November.
Anyone know a good reliable ISP
Odessy
I have been a home user with Pipex for fourteen months till Dec 2007 with no problems for the way I use it, so upgraded with new contract(BIG mistake). Two months into the contract, the modem gave up ghost. It took two weeks of constant calling for “technical” to identify it. It took a further two months with frequent phonecalls where nobody can give an answer as “they are overseas and there is nothing on record” before they send a modem / router in a bubble-wrap, no cover / instructions / CD. I have now found that the speed is reduced from 2Mbps previously to 200kbps. Also they have charged my phonecalls to 0871 number @15pence/min as against advertised 5 pence/min. They have on the phone agreed to look into this. Should I hold my breath or start contacting credit card people for what it is worth?
I have been with them for years and the level of service and support gets worse by the day so much that I have been forced to change ISP’s for my business as they offer virtually no support and any support you manage to get having queued for up to 30 minutes is taken by someone in a far flung place who neither can speak or understand the English language – not only is the speed of the support desperate but so is the line speed – its amazing how they have past their sell by date!! Beware – don’t fall for their pricing – you will pay for it in the short-term – go to obne of the other ISP’s
I have been trying to get back money from Pipex for telephone calls to technictions which with waiting for them to answer me took 2 hrs then 40 mins for them to say they cant connect me, I then phoned my son and he connected me within 3 mns.
I am now trying to get my MAC key from them and they are refusing saying I am not giving them the correct details,I have had 6 different people emailing me but still nothing,
I have canceled my direct debit and informed them and what do I get back but another email wanting all my details again ,I have now threatened legal action. MAYBE IF I SAY I HAVE DIED THEY MAY CANCEL EVERY THING I THINK THAT WILL BE THE NEXT STEP TO TAKE. You are right about not being able to understand any one from Pipex. They are the worse company I have ever had to deal with.
I feel your pain, I’m in exactly the same situation but firstly Pipex Internet told me that I hadn’t been paying my bills, when all my bills are automatically transferred from my bank account to them through a direct debit account! (I’ve been with them for over 3 years and this is the first time this problem as occured) Not only that, but my electric and other similar bills are paid the same way with no problems.
Without even contacting me or giving me a chance to pay these bills they cut my internet completely and cancel my account. After speaking to a number members of their customer service who repeatedly tell me my internet will be connected within 2 hours, 2 days, further 4 days or up to a week (it is different everytime) my internet is still not back on and it has been over 2 weeks! Their service is awful, they are rude, majority of them don’t understand English and every time I dial the number it is a different person so I have to explain my situation all over again – bearing in mind that this will extend to my phone bills! Not even accounting for the cost when calling them, in which I am always put on hold for at least 20 minutes.
I’m thinking of changing my internet server, but I don’t even want to imagine the effort it might take to get my cancellation code from Pipex.
Well I am sure glad I am not the only one experiencing this – glad to say we are number two on Google for the search term “pipex Internet” so keep up the good work and soon we can let the world know how rubbish their service really has been
OOh I am so glad to find so many angry people like me. Pipex couldnt solve my internet problem so told me to send my wireless router back. I did and nothing was heard of it again! After 2 weeks I contacted them and was told it was ‘on the way’ After several more calls and 3 more weeks I gave up and said I was cancelling but wanted a refund. Not only did they take my next Direct Debit but took another £60! I rang up to complain and they were useless but said my query had been ‘escalated’ I rang again but got nowhere so I wrote a complaint letter. That was 3 weeks ago and heard nothing. They are so so bad – Im going to complain to Ombudsman next.
Is it possible to collate similar complaints when approaching OFCOM / Ombudsman
I was with Pipex then after 4 months with no internet I close the account by Phone and letter.
I manage to get a mac number and went with BT.
1 month latter my broardband stop working only to be told by BT Pipex apply to BT for a MAC number and closed my bt broardband account with out me knowing then email me for my details, which they did not get.
How can they do this ???
We have been with Pipex for about 10 years and they used to be good – I even had an account manager with a direct telephone line. Now, however communication with them has become almost impossible and, after much hassle, and some help from Ofcom, we closed all our accounts and migrated everything to a very helpful Rochdale based ISP.
However Pipex are still hassling us for payment of these accounts and I fear we will be seeking Ofcom’s help again.
Don’t even think of signing up with Pipex.
PIPEX USELESS
AFTER ASKING TO TRANSFER MY NUMBER AND BROADBAND TO TO SKY THEY IMMEDIATELY CUTT OFF MY PHONELINE AND BROADBAND OUT OF SPITE, LEAVING ME WITHOUT A PHONELINE OR BROADBAND UNTIL THE DAY OF THE TRANSFER WHICH IS 2 WEEKS TIME. PIPEX ARE PROBABLY THE WORSE BUNCH OF SHIZTERS I HAVE EVER DEALT WITH. I HAVE CANCELLED ALL DIRECT DEBITS WITH THEM. DO NOT GO WITH THIS COMPANY.!!!!!!!!
God help you if you change bank account – they really are useless. Cost me £1.80 phoning their call centre because the staff member didn’t appear able to understand English. Is this some kind of money-making scam?
Got a ref.no after twice setting up direct debit with them but I still get messages saying there’s no payment method and threatening to suspend my account.
Switching to AOL soon. Good riddance Pipex….
This is music to my ears! I originally took out the contract with Bulldog, but since pipex have taken over, the service has gone down hill. I’ve been without broadband/telephone since the end of July, like some of you they blamed my router, but have had no problems getting onto other networks with it! i’ve requested new passwords to see my bills online – and surprise surprise, have had no contact from them at all. I’ve now changed my provider, and instantly they cut off all incoming calls – but surprisingly they are still billing me!!
Ofcom here i come!!
pipex. what a pile of crap that company has become. i have been with them from the start and they were amazing. their techies sould answer any problem thrown at them and the service was fine. then in feb this year i get a call from them saying that my bill had not been paid since april last year (even though they had my bank details and a standing order had been set up). various excuses were given. after arguing with them for a few weeks they agreed that it was their mistake and offered me 3 months free if i would pay off the outstanding balanc over the following 12 months. i agreed and gave them my bank details. straight awat thet took the full amount from my account. but i noticed this on the day and told my bank to stop payment. they emailed me within 24 hours (usually it would be mire like 2 weeks if ever) saying that they would cancel my service if i didn’t pay up. so i wrote them a letter complaining and since then nothing. that is other than my ‘phone calls now being charged to bt (i am on xtreme4 which should include free 01 and 02 calls). i am going to be moving house within the month so i’m just going to dump them and if they try and get money from me after that i’ll ask them why they broke their contract by switching my calls to bt and why they never replied to a letter sent asking for some explanations so that this problem could be sorted out. so now my only worry is who do i move to ( i’m a heavy user) and whover it is couldn’t give me worse service than is have recieved for my £24 per month.
I endorse all the previous comments and more. Pipex are a superb example of how to alienate current customers. I was introduced to Pipex homecall via apparently, case book example of ‘SLAMMING’ my current/previous supplier was slammed by Pipex who on receipt of my notifying them of this illegal act offered me compensation and apology, 6 months later that compensation has not materialized and my phone has been ‘inadvertently’ suspended for two weeks by error. The Pipex customer service I beleive is based in The Phillipines…the staff are as much use as a chocolate fireguard, credit control are based in? Lithuania I believe, they don’t appear to speak to any other Pipex dept and the Retention team are polite but patently frustrated and ultimately innnefectual….Pipex ( as its almost Remembrance Day)…A team of donkeys led by donkeys. Avoid at all costs.
My ISP often “blesses” me with disconnections. It’s the only ISP in the area, so you either get it as it is, or have no Internet at all 🙁
Beware, I cancelled my contract with Pipex, they assured me that there would be no cancellation fee, the day that my new ISP activated my Mac code I got a phone call from Pipex Lithuania demanding a cancellation fee and not listening to me.
This has now been going on for months, although 4 different members of staff have assured me that this is an administration error at their end I continue to get called and sent letters, latest ones tell me I will go on a credit black list.
These people are either incredibily stupid or are trying to con everyone that leaves them out of money, Pipex are the worst type of internet scammers, how do they get away with it? by employing staff in Lithuania, that’s how.
I found out in june of this year that pipex have been charging me for a ststic ip address since Feb 2007 they have fobbed my requests off with all the stories one can imagine ie “we have authorized a refund then me cannot issue a refund but a credit ” Nothing happens but they continue to take the static ip fee from my account I only stay with them until I get my money back then it is Bye bye pipex
I had a pipex internet & phone service for 2 years (on a one year contract) – they consistently overcharged me – every month, then when I could not get the overcharge costs back, I left them and went to talktalk.. However, when I left Pipex – nearly 2 years after starting with them (on the 1 year contract) they aso charged me (direct debit) a cancellation fee of £100.86 on 28th November 2008. This company (Pipex) are the absolute pits and new Broadband customers, should avoid them – like the plague
I have also been having major problems with Pipex and can get no sense from them over the phone, also being directed to Lithuania and the Phillipines.
Do you have a contact address for Pipex and how did you deal with Ofcom
Thanks
I joined Pipex last December 2007, no problem, internet was fine etc etc. Direct debits ok. Until I moved on 4 Oct 2008 a few houses down the road and wanted to take pipex broadband and calls with me..
After 2 months battleing with BT as they had totally messed up the move as well, then I had/still have a similar problem with Pipex. They were supposed to move the service to a new telephone number and address. They finally got the address right but still are using my old phone number, saying “your broadband and talk are live”. I have spent time and money on so many occasions trying to get the account closed as I had no internet service for 2 months after the move and they still tried to charge me £20 for the service. I luckily had cancelled the direct debit with the bank,then I got a threatening email from them saying they were going to involve outside agencies like debt collectors and give me a bad credit rating!! This was all just one week after the first email saying I owed the £20!! Yet again I phoned them up saying I should never of got these frightening emails since I had not had service with them and it had been agreed that my account would be closed. It is frightening as I do not want my name sullied by the ineptitude of a company!! Absolute rubbish. Last week I was on the phone to their cancellation dept and got passed around techical help and customer services as well. No one could actually cancel my account. I am now with another supplier. Oh does ANYONE know how to get through to them to get them to cancel my account??
I know there is an address for them in Birmingham,UK but havent got it here. Should I write to them there and threaten legal action, but I can’t actually afford that!Please can someone help me!!
same i had aproblem with pipex,i have fed up with pipex
please anyone who is taking pipex connection beware.
PIPEX is RUBBISH!!!never sign up to them.rip off,rude,etc
PIPEX is RUBBISH!!!never sign up to them.rip off,rude,etc
PIPEX is RUBBISH!!!never sign up to them.rip off,rude,etc
I have a dispute ongoing with Pipex since June 2008. I am trying to recover the sum of £39.99 which they owe me.
I have a letter from them 21 days ago agreeing to pay up within 2 weeks. That time is now up, having read all these mails from all the dissatisfied customers, I am thinking of applying to the small claims court to make some progress. It’s a matter of principle that I am not prepared to phone the Philipnes or Lithuania as they want me to do.
I am sure I can win in court and they will have to pay the cost when I do.
I was with Pipex for several years and never had any problems until last September. First all they sent me messages meant for another customer with the same initial and surname giving me all their personal details and thanking me for setting up my new broadband account etc.. I complained repeatedly but they did nothing.
They annoyed me so much I decided to leave. When I called to cancel and get a MAC code they told me the line was already cancelled and there were no tags on the line. I never asked for my line to be cancelled before this.
I moved to O2 (fantastic by the way) but the emails to the other Pipex customer continued. I then got emails saying that there was an oustanding amount to pay and that my (now non-existent) service would be suspended unless I called an 0871 number to set up a new debit/credit card. I’ve now had three of these messages – the latest threatening the use of debt collection agency and a bad credit reference! I’ve contacted customer services twice and they say that my account is cancelled and that I owe nothing.
I called Credit Control and they also said there was no amount owing on my account after checking my phone number. I asked why these emails kept being sent to me but she couldn’t tell me anything without an account number. The email had an account number – I read it out but she said it only had 6 digits when it should have 8! I asked to speak to a supervisor but she said there was no-one there and I should speak to customer care – again.
I give up. My next step is to print out all the emails and send a letter of complaint by registered post but I don’t suppose that will get me anywhere.
Another mystery is that our phone was switched from BT to another provider without permission in January. We don’t know who it was but I suspect it was Pipex. BT switched it back for us without charge.
Stay away from Pipex! Type “Pipex complaints” into Google to find more.
Fantastic just what I needed to read.
After 18 months unblemished service my internet has virtually died and my phone line is kaput.
Being an x Bulldog customer I fear that this is going to be a long haul. Expecting a call from the engineer Wednesday.
When raising a complaint use the official Ombudsman http://www.cisas.org.uk
Having used them and won v’s Bulldog 18 months ago it really is your only option. As they have to abide by his/her decision and it comes with the added bonus that it costs them money 😀 They expect you not to do this as it takes time and most people will have given up by that point.
For all you wishing to change from LLU read this http://soledadpenades.com/2009/02/11/from-pipex-to-be-via-bt/
You also should check out what your local exchange can handle http://www.samknows.com/broadband/search.php
I`m sooo happy to have found this site! I`ve bin having major problems with pipex since i moved house in Dec. Not only didnt they close the account down for my old house but for the last 3 months I`ve bin charged for the line rental and phone calls made by the girl thats moved into the house!!! And get this they just tried to tell me that I made all the calls!! They are totall unbelieveble,rude and incompetent. I`ve spent so much money on the call to them in the last 3 months,they say they are going to deduct from my next bill.I just started saying “whatever” at the girl. Dont ever join pipex they are sooooo rubish! and good luck to all in the battle with them.
Ohhh well…
You ar so unhappy.. you all with Pipex customer service.. Have problems, call Credit Control Department.. Waiting.. It costing you 50p in total (took as sample)for waiting.. When somebody picks up the phone.. And says “Goodmorning (nice voice, at last Human being!
I think they should give you credit for time service is down. It is the least they could do since you can not use the internet service how can they charge you. Sounds like they have no idea what they are doing. I would look for other internet service.
matts last blog post..Broadband phone voip service.
I have to disagree with you. I’ve been with Pipex for broadband and phone for a couple of years and I’ve had no problems. When I’ve called customer service I’ve been satisfied.
@Andrew – you don’t happen to work for them do you? You are the first person I have EVER come across with a positive experience from Pipex based on the last few years!
Oh my god, i totally agree with everyones above comments, pipex are useless! they say they’ll ring you back & dont, they ask you the same things every time you speak to them & you’ve told them loads of times before, they dont understand you, you dont understand them, jeez soooo frustrating! im in process of changing providers now. Do not go anywhere near pipex!
These people are rubbish. They don’t call back when they say they will. The 2nd line support people are impossible to get hold, they don’t even start work until 11.00am. When you do get hold of them they will be fob you off a quickly as they can.
I’m moving to BT, it will cost me more but I’ve had enough of these idiots.
I joined Pipex many years ago and up until a couple of months ago everything was fine. Then for no reason the service started to drop out. On each occasion the tech dept (eventually) resolved the problem. On one occasion the outage was due to upgrade work they were doing but had not bothered to tell anyone about. About ten days ago the service dropped out again. I contacted them and the tech guy ran me through some tests. On completion he said he couldn’t solve it and an engineer would ring me within 48 hours. This did not happen so on the following day I rang them and was promised a call within 48 hours. Not happy with this I asked to speak to a supervisor and was put through to a ‘supervisor’. They promised an engineer would call before 9pm that night. Again this did not happen. The following day, in frustration, I rang the cancellations dept. I spoke to a very helpful man who put me straight through to an engineer who agreed to ring me at home after 6pm that day. He did not ring! The next morning I requested a MAC code and signed up to Plusnat.The MAC code came the following day and I passed it on to Plusnet. That evening I rang Pipex again to get them to fix a service that I was still paying for. After messing around on the phone for an hour I was informed that they couldn’t/wouldn’t fix the service as I had applied for a MAC code and they had started to remove services from my line. The next day a representative from Pipex rang my wife to tell us not to ring them as they didn’t provide our service. My wife was quite short with them and told them a few home truths about their appalling service. You can imagine my surprise the following day when the service was restored. Due to migrate to Plusnet on 25th Nov. I’m sure it won’t be seamless.
Just in case you are wondering. They are still shit. I am leaving them this month and cannot wait! I cannot wait to just be able to turn my computer on and use the internet without the line dropping and having to spend ages on the phone to these idiots. They are a company that has grown and grown and do not give a flying fuck about their customers.
They even want you to pay to call them in the frequent event that something goes wrong on their end. I have never come across a company that has so much contempt for its customers as this one.
Even emailing them does not get a response. It is replied to by an automated email directing you to an on-line form to fill out about the issue!
What I find sooooo extraordinary is how successful this formula is. I mean, it’s as though the worse they treat us, the more of us sign up. Well, no more. not for me. I am going to boycott Tiscali/Pipex/Bulldog/Opal/whatever-the-hell-they-call-themselves-this-week from now onwards. I have had it with them.
I was with Pipex, they bought out homecall, and then made my broadband terrible, I had constant cut outs and broadband speed issues, it was slower that the old dial up alot of the time, when I tried to complain about it, I spent most of my time trying to get through to their customer service line which cost me a fortune, none of their staff could seem to help me, and the helpdesk is poor, and to top that they put my existing contract of £6.50 for broadband up to £15.99 without telling me, so I cancelled my contract, unfortunately, I had been paying the higher price for 12 months, they said they had sent letters out informing of the price raise, but, I never recieved one, and they wouldn’t give me my money back either, not easy getting out of their contract, it will cost you about £30 in phone calls to their billing dept. Make sure you cancel your direct debt, as I have read other customers being charged for their services after contract should have ended! no customers service at all.